Property Manager

Property Manager

Department

BMDC

Supervisor

Executive Director

Regular / Temp

Regular

Full / Part

Full-Time

Description

The Property Manager is a multi-faceted leader that is responsible for the overall performance of an
assigned community, in the areas of financial management appearance with the owner’s objectives
and in accordance with TDHCA compliance procedures and resident relations. This position is also
responsible for managing the day-to-day operations of the community management office and
assigned staff. The Property Manager serves as an advocate for maintaining Housing as a
community resource and promotes to its residence and the general public an understanding of the
Housing Authority of Bexar County’s programs.

The Manager is also responsible to deliver exemplary customer service with the utmost professional
demeanor, when interacting with residents, owners, community members, vendors, and employees.

Responsibilities
  • Inspects property on a daily basis to ensure all aspects of the property and curb appeal
    meet the HABC standards
  • Renders the community curb appeal in a condition that is enticing to the client traffic and
    exceeds the neighborhood market.
  • Inspects aged and/or selected vacancies on a weekly basis to monitor upkeep and ensure
    HABC make-ready standards are being met.
  • Monitors occupancy and advises Supervisor of any problems.
  • Oversees and manages the details of apartment turnarounds and contractor work.
  • Ensures compliance with existing HABC policy for apartment turnaround times.
  • Maintains collections above the minimum standards established by the housing authority or
    in accordance with the guidance provided by the Executive Director.
  • Reviews all requests for transfer and walks units as required; and ensures a resident history
    review is completed by management prior to transfer being approved.
  • Maintains approved budgets and requests the appropriate Supervisor
  • Prepares and submits budget variance reports, executive summaries, budget forecasts and
    month-end accounting and rent reports.
  • Manages trains and counsels on-site staff. Consults with supervisor regarding special
    circumstances or issues that should be elevated to a higher authority
  • Ensure proper coverage during office hours. Coordinates and approves PTO requests.
  • Conducts annual employee performance evaluations
  • Analyzes monthly performance
  • Communicates through weekly staff meetings the strategy changes for the coming week,
    short and long term goals for the community operation
  • Prepares all advertising and marketing procedures.
  • Prepares weekly and monthly statistical reports.
  • Utilizes the affirmative fair housing marketing plan for resident outreach.
  • Reviews all rental applications and lease forms for accuracy and compliance to state and
    local law and the agency’s policy and procedure.
  • Must have considerable knowledge of state and local law in addition to knowledge of the
    Section 8 rental assistance programs, in accordance with HUD policy and procedure.
  • Willingness to perform any task that is required to allow the complex to run smoothly and
    efficiently.
  • Create an appearance and manner to enhance the image of the property.
  • Must possess excellent communications skills.
  • Considerable experience in working with the public.
  • Knowledge of tenant accounting principles.
  • Must be a Certified Apartment Manager and/or Certified Public Housing Manager.
  • Must be able to type a minimum 40 WPM. Graduation from a four-year college or
    university preferred Associates Degree in social services, human services, business
    management, management or successful completion of 60 semester hours of college
    coursework in any of the areas or combination. A combination of experience and/or
    education will be considered. 2-3 years property management or related field. 1 year of
    supervisory leasing and maintenance staff experience. Must be flexible and available to
    work a flexible schedule which may include weekends depending on the needs of the
    community and upon the directive of the Executive Director.
  • Successful completion of a criminal history background check, education and work history
    verification, and drug screening test.
  • Ability to communicate effectively in Spanish and English
  • Other duties as assigned.

Maintenance Tech

Property Manager

Department

BMDC

Supervisor

Executive Director

Regular / Temp

Regular

Full / Part

Full-Time

Description

• Responsible for helping to maintain the entire property in an attractive, comfortable condition.
• Assists in trash pickup, bulk pick, Laundry facilities trash, pool maintenance and curb appeal on
the property.
• Assists in all types of maintenance, when necessary and as requested.
• Complete the turnovers/make-readies of vacant units, as requested and in a timely manner.
• On-call in accordance with scheduling to handle maintenance emergencies from residents and
property emergencies
• Assists with resident functions, as requested.
• On call required

Responsibilities

The activities listed below are not all inclusive; however, they are indicative of the types of activities
normally performed by the Maintenance Tech.

• Complete all duties regarding make-ready/vacant units as assigned by Maintenance Lead and /or
Property Manager.
• Assist during trash-out of the apartment, moving heavy bulky items to designated property
location.
• Inspect vacated apartments and complete Make-Ready checklist before beginning turn over.
• Replace or repair window screens, latches, hinges, shelving, baseboards, mirrors, closets doors,
mini-blinds, ceiling fans, lights, etc.
• Check faucets, sink plugs and repair/replace as necessary.
• Services general plumbing and basic electrical needs of the property to include replacing/fixing
toilets, light switches, garbage disposals, ceiling fans, etc.
• Make new keys when requested. Replace vacancy lock (if applicable) on day lock is changed for
new resident move-in.
• Assists in maintaining inventory of tools, equipment and supplies and report any supplies needed
to Maintenance Lead and / or Property Manager.
• Replace burned out light bulbs, broken globes, etc., in units and throughout the exterior of the
property, as needed.
• Service appliances, as requested.

AHP/Tax Credit Assistant Manager

Property Manager

Department

BMDC

Supervisor

Executive Director

Regular / Temp

Regular

Full / Part

Full-Time

Description

The Property Manager is a multi-faceted leader that is responsible for the overall performance of an
assigned community, in the areas of financial management appearance with the owner’s objectives
and in accordance with TDHCA compliance procedures and resident relations. This position is also
responsible for managing the day-to-day operations of the community management office and
assigned staff. The Property Manager serves as an advocate for maintaining Housing as a
community resource and promotes to its residence and the general public an understanding of the
Housing Authority of Bexar County’s programs.

The Manager is also responsible to deliver exemplary customer service with the utmost professional
demeanor, when interacting with residents, owners, community members, vendors, and employees.

Responsibilities
  • Inspects property on a daily basis to ensure all aspects of the property and curb appeal
    meet the HABC standards
  • Renders the community curb appeal in a condition that is enticing to the client traffic and
    exceeds the neighborhood market.
  • Inspects aged and/or selected vacancies on a weekly basis to monitor upkeep and ensure
    HABC make-ready standards are being met.
  • Monitors occupancy and advises Supervisor of any problems.
  • Oversees and manages the details of apartment turnarounds and contractor work.
  • Ensures compliance with existing HABC policy for apartment turnaround times.
  • Maintains collections above the minimum standards established by the housing authority or
    in accordance with the guidance provided by the Executive Director.
  • Reviews all requests for transfer and walks units as required; and ensures a resident history
    review is completed by management prior to transfer being approved.
  • Maintains approved budgets and requests the appropriate Supervisor
  • Prepares and submits budget variance reports, executive summaries, budget forecasts and
    month-end accounting and rent reports.
  • Manages trains and counsels on-site staff. Consults with supervisor regarding special
    circumstances or issues that should be elevated to a higher authority
  • Ensure proper coverage during office hours. Coordinates and approves PTO requests.
  • Conducts annual employee performance evaluations
  • Analyzes monthly performance
  • Communicates through weekly staff meetings the strategy changes for the coming week,
    short and long term goals for the community operation
  • Prepares all advertising and marketing procedures.
  • Prepares weekly and monthly statistical reports.
  • Utilizes the affirmative fair housing marketing plan for resident outreach.
  • Reviews all rental applications and lease forms for accuracy and compliance to state and
    local law and the agency’s policy and procedure.
  • Must have considerable knowledge of state and local law in addition to knowledge of the
    Section 8 rental assistance programs, in accordance with HUD policy and procedure.
  • Willingness to perform any task that is required to allow the complex to run smoothly and
    efficiently.
  • Create an appearance and manner to enhance the image of the property.
  • Must possess excellent communications skills.
  • Considerable experience in working with the public.
  • Knowledge of tenant accounting principles.
  • Must be a Certified Apartment Manager and/or Certified Public Housing Manager.
  • Must be able to type a minimum 40 WPM. Graduation from a four-year college or
    university preferred Associates Degree in social services, human services, business
    management, management or successful completion of 60 semester hours of college
    coursework in any of the areas or combination. A combination of experience and/or
    education will be considered. 2-3 years property management or related field. 1 year of
    supervisory leasing and maintenance staff experience. Must be flexible and available to
    work a flexible schedule which may include weekends depending on the needs of the
    community and upon the directive of the Executive Director.
  • Successful completion of a criminal history background check, education and work history
    verification, and drug screening test.
  • Ability to communicate effectively in Spanish and English
  • Other duties as assigned.

HCV Specialist

Property Manager

Department

BMDC

Supervisor

Executive Director

Regular / Temp

Regular

Full / Part

Full-Time

Description

Responsible for implementing the complete leasing cycle under the agency’s tenant-based rental assistance housing programs, primarily the Housing Choice Voucher (HCV) Program. Will work on all aspects of Section 8 program.

Responsibilities

  • Conducts annual re-certifications for HCV participants to determine continued eligibility and benefit level. This process includes scheduling re-certification appointments, collecting documentation, entering all information in computer data base, making revisions, calculating rent adjustments, and notifying residents and landlords orally and/or in writing of changes.
  • Ensures that all re-certifications are completed by required due date.
  • Determines eligibility for current program participants and recertifies participants, and accurately completes rent calculations for Housing Choice Voucher participants by following required federal regulations and local policies.
  • Submits files for case screening each month and completes any corrections for previous month by the stated due date.
  • Compiles files with all necessary documents following the verification hierarchy and other required policies outlined in the HCV Administrative Plan and Standard Operating Procedures (SOPs). This includes following-up on pending documents to ensure timely processing of interim and annual recertifications.
  • Receives approved inspection reports, and completes final rent calculations for any annual recertification or new lease (initials) in a timely and accurate manner. This includes notifying owners and tenants in writing of rent amounts.
  • Completes Housing Assistance Payment (HAP) contracts, obtains copy of lease, and obtains owner signatures on HAP contract within 60 days of contract effective date.
  • Processes interim increases and decreases accurately and timely each month, following the guidelines of the Administrative Plan and applicable SOPs.
  • Initiates fraud investigations and/or abuse identified through the Enterprise Income Verification (EIV) system and/or other third-party source.
  • Documents fraud, verifies income and follows the Fraud SOP to send fraud warning letter, recalculate rent or enter in fraud database for further review by Compliance.
  • As needed, prints EIV reports and places in tenant files within 90 days of Housing Assistance Payment Contract effective date for all new admissions, and follows up on any identified fraud.
  • Responds promptly to tenant and property-owner questions, returning phone calls and e-mails daily.
  • Establishes and maintains excellent working relationships with HCV program participants, property owners and managers.
  • Maintains client records on computer and in case folder, including processing and filing all incoming documents in a timely manner.
  • Manages clients’ file integrity in accordance with privacy and confidentiality laws and regulations.
  • Processes clients for termination for program violations, expired vouchers or voluntary withdrawals. This includes obtaining any necessary support documentation.
  • Assists with initial orientation briefings for new Housing Choice Voucher participants, Special Program allocations and moving orientation as required.
  • Serves as backup to issue vouchers and generate accurate rent estimates at initial and move orientations; expedites Request for Tenancy Approvals by verifying affordability, and requests inspections of dwelling units; and follows-up on pending Request for Tenancy Approvals.
  • Prepares monthly reports to advise supervisor of caseload status.
  • Provides information to clients about available housing options and how to choose quality housing.
  • Provides clients with resources and referral information needed to work toward self-sufficiency.
  • Performs other duties as assigned by supervisor.

Quality Control Specialist

Property Manager

Department

BMDC

Supervisor

Executive Director

Regular / Temp

Regular

Full / Part

Full-Time

Description

The employee receives instruction from the Executive Director. The Quality Control (QC) Officer is responsible
for coordination and oversight of quality control activities to reduce the agency risk of non-compliance and
encourage an environment of continuous improvement.

Responsibilities

  • Responsible for guiding, training, and assisting department staff, as applicable, in the coordination of
    the department’s quality control activities.
  • Works on special projects as assigned, such as assisting other departments with the review of and/or
    development of policies/procedures and quality control tools. Special projects could involve assisting
    with proposals and agency-wide activities.
  • Coordinates and conducts quality-control reviews, investigations and program evaluations. Provides
    guidance and assistance with quality-control reviews completed by department staff. Initiates and
    completes new and complex reviews in the agency. Performs audit fieldwork typically involving
    complex policies and procedures requiring interdisciplinary skills and broad knowledge of the diverse
    program rules and databases. Performs data analysis, runs queries, conducts interviews, reviews
    documents, reviews standard operating procedures, and reads and evaluates reports.
  • Produces concise and professional Reports. Develops reports for senior management, which
    summarizes the data, the scope of review, findings/corrective actions and
    observations/recommendations.
  • Makes recommendations and formulates corrective actions. Issues recommendations to improve
    internal controls, policies, procedures, program efficiencies and program compliance. Develops
    appropriate corrective actions/recommendations and solicits adequate and timely response to audit
    findings/observations. Contemplates the administrative burden of proposed recommendations to
    ensure that only effective recommendations are made. Tracks and follows-up with open findings and
    corrective actions. Conducts follow-up audits to determine that corrective actions/recommendations
    have been implemented. Keeps an audit-tracking log to provide statistics and keep track of open
    findings.
  • Communicates audit procedures, findings and recommendations effectively and diplomatically.
    Attends meetings called by staff as necessary. Calls or attends meetings with management to discuss
    audits. Communicates with staff prior to audits to ensure the audit will capture their current concerns.
  • Keeps abreast of key regulatory and program changes, and HUD mandates. Is accessible to staff
    questions regarding corrective actions and the relevant policies and regulations. Provides individual or
    group training sessions to staff regarding new regulations and procedures.
  • Seeks out, develops and implements best practices for continuous improvement. Develops possible
    solutions in response to audit findings, such as drafting standard operating procedures, forms,
    automated reporting tools, etc.
  • Performs other duties as assigned by supervisor.
    Knowledge, Skills, and Abilities:
  • Good knowledge of HUD, city, state, procurement and contracting policies, procedures, and practices.
  • Considerable knowledge of audit theory, generally accepted accounting principles and practices, basic
    statistics and computerized management information systems. Knowledge of HUD Performance Based
    Contract Administration.
  • Considerable knowledge of HUD regulations and policies, procedures, and practices pertaining to
    housing programs, fund accounting finance, federal procurement, and oral and written communication
    skills.
  • Skill in analysis and evaluation of internal controls and management procedures.
  • Skills in operation of general office equipment and computer equipment.
  • Ability to establish and maintain database information.
  • Ability to prioritize work assignments to meet required deadlines.
  • Ability to work independently and under pressure.
  • Ability to express oneself clearly and concisely both orally and in writing, and to maintain records.
  • Ability to establish and maintain effective working relationships with other employees and deal
    effectively with situations requiring tact and diplomacy, yet firmness.

Director of Development

Property Manager

Department

BMDC

Supervisor

Executive Director

Regular / Temp

Regular

Full / Part

Full-Time

Description

The Director of Development is responsible for overall operation of the Housing Authority’s construction, development, and remodeling projects for BMDC (Bexar Management Development Corporation) under the supervision of the Executive Director. The Director of Development performs managerial, supervisory, and administrative tasks involved in planning, organizing, coordinating, and directing efforts organize, plan, and see projects through to completion.

Responsibilities

• Serves as policy and program advisor to the Executive Officer regarding property management, development and
operations.
• Coordinates and supervises work of subordinates, organizes, and provides employee training, monitors their work,
evaluates their performance, counsels staff, and makes recommendations to the Executive Director for evaluation
purposes.
• Determines the programmatic objectives and financial feasibility of affordable housing development projects by
securing and leveraging public and private sector funding sources.
• Prepares and evaluates competitive funding applications for the Low Income Housing Tax Credit Program
• Prepares and evaluates project construction and operating budgets to include analysis of project performance.
• Identifies potential opportunities for development and negotiates property acquisitions and conducts site
feasibility analysis through review of appraisals, surveys, environmental reports, and title reports.
• Develops requirements & selection criteria for requests for qualifications for developers, contractors, and vendors.
• Negotiates partnership agreements with developers, loan and grand agreements with various funding agencies and
contracts for services
• Plans, organizes, and implements assigned capital improvement projects in accordance with all applicable OSHA,
state and federal building codes, regulations and Housing Authority policies and procedures.
• Ensure that all capital improvement activities are performed in accordance with Housing Authority of Bexar
County Policies and Procedures and applicable Department of Housing and Urban Development’s (HUD)
regulations, in addition to all applicable federal, state, and local laws and guidelines.
• Identify resources needed to implement project and work with Procurement to prepare solicitation documents
necessary to procure outside resources needed. Assists in preparation and administration of annual budgets and
revisions, quarterly requests for payment funds, to develop preliminary project budget considering all labor,
materials, vendors, and contractors that will be required to implement projects, while coordinating a collaborative
process through bid documents, and other reports and statistical information.
• Obtains all necessary regulations and permits.
• Collaborates with architects, engineers, electricians, contractors, and other specialists on all projects.
• Develop preliminary project schedule considering any time constraints, such as Board meetings, Procurement
policy/procedures, holidays, permitting, etc.
• Writes and submits testing and inspection logs, quality assurance reports, and punch lists.
• Coordinate, track progress, and document progression of all necessary project meetings including pre-design,
design, pre-construction, construction job progress meetings and others, as necessary, and other duties as required