Quality Control Specialist




Executive Director

Regular / Temp


Full / Part



The employee receives instruction from the Executive Director. The Quality Control (QC) Officer is responsible
for coordination and oversight of quality control activities to reduce the agency risk of non-compliance and
encourage an environment of continuous improvement.


  • Responsible for guiding, training, and assisting department staff, as applicable, in the coordination of
    the department’s quality control activities.
  • Works on special projects as assigned, such as assisting other departments with the review of and/or
    development of policies/procedures and quality control tools. Special projects could involve assisting
    with proposals and agency-wide activities.
  • Coordinates and conducts quality-control reviews, investigations and program evaluations. Provides
    guidance and assistance with quality-control reviews completed by department staff. Initiates and
    completes new and complex reviews in the agency. Performs audit fieldwork typically involving
    complex policies and procedures requiring interdisciplinary skills and broad knowledge of the diverse
    program rules and databases. Performs data analysis, runs queries, conducts interviews, reviews
    documents, reviews standard operating procedures, and reads and evaluates reports.
  • Produces concise and professional Reports. Develops reports for senior management, which
    summarizes the data, the scope of review, findings/corrective actions and
  • Makes recommendations and formulates corrective actions. Issues recommendations to improve
    internal controls, policies, procedures, program efficiencies and program compliance. Develops
    appropriate corrective actions/recommendations and solicits adequate and timely response to audit
    findings/observations. Contemplates the administrative burden of proposed recommendations to
    ensure that only effective recommendations are made. Tracks and follows-up with open findings and
    corrective actions. Conducts follow-up audits to determine that corrective actions/recommendations
    have been implemented. Keeps an audit-tracking log to provide statistics and keep track of open
  • Communicates audit procedures, findings and recommendations effectively and diplomatically.
    Attends meetings called by staff as necessary. Calls or attends meetings with management to discuss
    audits. Communicates with staff prior to audits to ensure the audit will capture their current concerns.
  • Keeps abreast of key regulatory and program changes, and HUD mandates. Is accessible to staff
    questions regarding corrective actions and the relevant policies and regulations. Provides individual or
    group training sessions to staff regarding new regulations and procedures.
  • Seeks out, develops and implements best practices for continuous improvement. Develops possible
    solutions in response to audit findings, such as drafting standard operating procedures, forms,
    automated reporting tools, etc.
  • Performs other duties as assigned by supervisor.
    Knowledge, Skills, and Abilities:
  • Good knowledge of HUD, city, state, procurement and contracting policies, procedures, and practices.
  • Considerable knowledge of audit theory, generally accepted accounting principles and practices, basic
    statistics and computerized management information systems. Knowledge of HUD Performance Based
    Contract Administration.
  • Considerable knowledge of HUD regulations and policies, procedures, and practices pertaining to
    housing programs, fund accounting finance, federal procurement, and oral and written communication
  • Skill in analysis and evaluation of internal controls and management procedures.
  • Skills in operation of general office equipment and computer equipment.
  • Ability to establish and maintain database information.
  • Ability to prioritize work assignments to meet required deadlines.
  • Ability to work independently and under pressure.
  • Ability to express oneself clearly and concisely both orally and in writing, and to maintain records.
  • Ability to establish and maintain effective working relationships with other employees and deal
    effectively with situations requiring tact and diplomacy, yet firmness.