AHP/Tax Credit Assistant Manager

• Assist the Property Manager with the supervision, training, guidance, and lead of the onsite staff.
• Responsible to conduct the move-in process, annual recertification, and renewal process. Conducts interviews to determine family composition, source, and amount of income. Records employment history, retail credit reports.
• Responsible to keep all files on compliance with AHP, TDHCA, and/or HUD regulations.
• Accountable for implementing proper guidelines in accordance with the AHP/TDHCA program.
• Assist, train, and lead the Leasing Agent with the leasing process and procedures.
• Assist the Leasing Agent with the Rent Collection. Assist with the enforcing of rent payment policy, collects rents due and delinquent, and accurately posts and follows up with notices of late charges, maintenance charges and notice to vacate (if necessary). Prepares bank deposits when needed.
• Assist the Property Manager with regular follow-up inspections on maintenance work, and daily inspections of grounds including common hallways. Make recommendations for physical repairs, replacements and/or improvements. Conducts the walkthrough of the property in the absence of the property manager.
• Assist the Property Manager with the budget allocations and the track of the expenditures.
• Answering telephone and providing information on program when requested.
• Collects rents due and delinquent, and accurately posts and follows up with notices of late charges, maintenance charges and notice to vacate (if necessary). Prepares bank deposits when needed.
• Completes necessary monthly and weekly reports. Prepares monthly newsletters for timely distribution.
• Monitors files before manual approval in Elite/Emphasis for all renewals, re-certifications and move in’s
• Responsible for administrative purchases, POs, and invoices.
• Have knowledge regarding suppliers, their services, and goods.
• Records time and attendance on subordinate employees, completes performance evaluations, recommends disciplinary actions when necessary; and assigns and observes daily work activity.
• Conducts tours of the property in the absence of the property manager.
• Assist the Resident Services personnel to ensure the successful of the events and the other resident’s services provided.
• Receives Resident’s Complaints. Investigates all residents’ complaints. Sets up appointment for follow-up if problem is not solved in first interview or if problem is of such nature that a group interview is needed. Takes action deemed necessary or refers problem to Property Manager. Places signed resident statements in permanent file.